SERVICE AND SUPPORT PHILOSOPHY
At LMS Scientific Solution, our commitment extends beyond providing top-quality laboratory and testing instruments. We ensure the ongoing performance and reliability of your equipment through comprehensive after-sales service and technical support. Our philosophy is centered on:
- Ensuring Functionality: We prioritize keeping your equipment in optimal working condition.
- Providing Expert Support: We offer in-depth application and product support.
- Continuous Training: Our team receives regular training, both in-house and at our principal’s facilities, to stay up-to-date with the latest advancements.
- Maintaining Inventory: We keep a ready supply of spare parts to minimize downtime.
- Fast and Effective Repairs: Our well-equipped Service Center allows us to provide prompt and efficient repairs.
Service Offerings
We offer a complete suite of services to meet your needs:
- Installation and Commissioning: Ensuring your new equipment is set up correctly and ready to use.
- Preventive Maintenance and Calibration: Keeping your instruments accurate and reliable.
- On-Call Service Packages: Providing flexible support when you need it.
- On-Site Repairs: Minimizing disruption with convenient on-location repairs.
- Spare Parts Supply and Replacement: Getting you the parts you need, quickly.
- Training: Offering on-site, in-house, or principal-facility training to maximize your equipment’s potential.
- Relocation & Upgrading: Helping you adapt your lab as your needs evolve.
- Technical & Application Updates: Keeping you informed about the latest developments.
Our Service Commitment
- Flexibility: We tailor our service intervals to your schedule and budget.
- Calibration Standards: We adhere to manufacturer certifications and ISO/ASTM standards for accurate calibration.
- Long-Term Support: We’re committed to supporting your instruments throughout their lifespan.
- Comprehensive Assistance: Our technical service team is available for on-site support, addressing both technical issues and application-related questions.