SERVICE AND SUPPORT PHILOSOPHY



At LMS Scientific Solution, our commitment extends beyond providing top-quality laboratory and testing instruments. We ensure the ongoing performance and reliability of your equipment through comprehensive after-sales service and technical support. Our philosophy is centered on:

  • Ensuring Functionality: We prioritize keeping your equipment in optimal working condition.
  • Providing Expert Support: We offer in-depth application and product support.
  • Continuous Training: Our team receives regular training, both in-house and at our principal's facilities, to stay up-to-date with the latest advancements.
  • Maintaining Inventory: We keep a ready supply of spare parts to minimize downtime.
  • Fast and Effective Repairs: Our well-equipped Service Center allows us to provide prompt and efficient repairs.

Service Offerings

We offer a complete suite of services to meet your needs:

  • Installation and Commissioning: Ensuring your new equipment is set up correctly and ready to use.
  • Preventive Maintenance and Calibration: Keeping your instruments accurate and reliable.
  • On-Call Service Packages: Providing flexible support when you need it.
  • On-Site Repairs: Minimizing disruption with convenient on-location repairs.
  • Spare Parts Supply and Replacement: Getting you the parts you need, quickly.
  • Training: Offering on-site, in-house, or principal-facility training to maximize your equipment's potential.
  • Relocation & Upgrading: Helping you adapt your lab as your needs evolve.
  • Technical & Application Updates: Keeping you informed about the latest developments.

Our Service Commitment

  • Flexibility: We tailor our service intervals to your schedule and budget.
  • Calibration Standards: We adhere to manufacturer certifications and ISO/ASTM standards for accurate calibration.
  • Long-Term Support: We're committed to supporting your instruments throughout their lifespan.
  • Comprehensive Assistance: Our technical service team is available for on-site support, addressing both technical issues and application-related questions.
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